When Chris and I decided to get married at DisneyWorld they sent us a list of all the people (marriage license, officiants, hair and make-up stylists, etc) that they work with. We thought that if Disney recommended them, then all those people must be great. And we were right for the most part. Chris and I absolutely loved our Pastor (Kirk Bane) as well as everyone who attended the ceremony. He's done (I think) around 500 weddings there and said he will keep doing more as long as people will have him. I had two amazing ladies who did my hair and make-up (they worked for the Disney salon) who were so funny and such a calming presence the day of the wedding. We honestly couldn't have had better people to work with for our wedding. Except....
Disney provided us with two choices on how to obtain our marriage license. We could either go to the courthouse (which we did not have time to do before the wedding), or use an online service (Say I Do Weddings, inc.) that cost us a little more, but we didn't have to change our flights to get to Florida early so we could actually go to the courthouse.
Let me start out by saying that I would never recommend these people to anyone who wants to have a destination wedding at Disney. They were fine before the wedding because they got all the paperwork to us on time and that was one less thing to worry about. But Chris and I got married about a month ago and I still don't have the license in my possession. Every time I call to try to figure out what is going on no one answers the phone. Once I leave a message, I usually get a call back anywhere between two hours later or the next day (most of the time it's next day). When I finally get my call back the person on the phone has absolutely no idea what is going on, and I've even been promised things that aren't passed on to the manager so when I talk to her she has no idea what I'm even talking about!
When I called two weeks ago to ask where my marriage license was, I was told that it should already be here and that this wasn't the "norm" for them. The girl said she would go to the courthouse the next day to get our license and then either UPS or FedEx it to us and would then send me the tracking number. Last week, Chris called to see what was going on and the "manager" said she had no idea what he was talking about. We needed the license so Chris could add me to his insurance at work so the girl promised to fax him a copy and then send the other copies to us via mail. I asked for the tracking number on Wednesday night and it is now Friday and I have only gotten a very short and curt voicemail back from the assistant saying she's going to call her manager to figure out what is going on. Why even call me if you can't even answer my questions?
Needless to say we have no idea where it is and I'm having to practice being patient (I'm not so good at it...). Chris says it's not a big deal because at least we had it for the wedding, but I just can't believe this has been going on for so long. I just want a straight answer from someone and to know why they're having so many issues getting our license out to us. I mean, it's been a month already! Has anyone else had problems like this after the wedding? Ugh...
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